Legal & help centre
Clear rules for using Zentrix Market
Read how we protect information, support consumers and set expectations for sellers and delivery partners.
PrivacyHow Zentrix Market collects, uses, shares, protects and retains personal information, and how you can exercise your rights.Terms of useThe rules governing accounts, marketplace transactions and use of Zentrix Market.Returns & cancellationsPlain-language information about cancellations, returns, refunds, delivery problems and statutory consumer rights.CookiesWhat browser storage the Zentrix web app uses and the choices available to you.Prohibited itemsSafety rules for listings, communications and conduct on Zentrix Market.Seller termsAdditional obligations for sellers, wholesalers and service providers using the marketplace.Delivery termsHow local rider deliveries and interstate transporter waybills are priced, accepted, tracked and completed.ComplaintsHow to raise a case, what evidence to provide and how unresolved matters escalate.AccessibilityOur commitment to making Zentrix Market understandable and usable across devices and abilities.Account deletionHow customers, sellers, riders and transporters delete a Zentrix Market account from the website, Home Screen app, or a future store listing.Contact usPostal address, email and telephone support contacts in Nigeria.