Your legal rights come first

This policy does not limit any right under the Federal Competition and Consumer Protection Act or other applicable law. Sellers must provide accurate information and goods or services of the required quality.

Cancelling an order

You may cancel an eligible order from its order page before it enters a non-cancellable fulfilment stage. If payment has already been collected or fulfilment has begun, submit a support request so charges, seller costs and any refund can be assessed fairly. A reasonable, disclosed cancellation charge may apply only where lawful.

Returns

Use “Get order support” to request a return within a reasonable time. State the reason and upload clear evidence where relevant. Do not use or damage an item beyond what is reasonably needed to inspect it. Exceptions may apply to perishable, personalised, hygiene-sensitive or otherwise legally exempt goods.

Wrong, defective or misdescribed items

Report non-delivery, damage, counterfeit goods, defects or material differences from the listing promptly. Zentrix will route the case to the seller and the correct jurisdictional support team and may preserve payment or delivery evidence.

Refunds

Approved refunds are returned through the applicable payment channel where possible. Timing depends on the payment provider and bank. Where the customer paid a seller directly, the seller remains responsible for the refund and Zentrix will assist through the dispute process.

Delivery estimates

Displayed delivery prices and arrival times are estimates unless expressly confirmed. The final local delivery or interstate waybill price is fixed when an eligible offer is accepted.

How to get help

Open the relevant order and select “Get order support”, or contact zentrix195@gmail.com. The case starts with the appropriate LGA team and can be escalated through the state and national support hierarchy.