Who controls your information

Zentrix Market is the data controller for personal information processed through this marketplace. You can contact us at zentrix195@gmail.com or at 27, Alor Street, Otukpo, Benue State, Nigeria.

Information we collect

Account and identity details, including name, email address, telephone number and login credentials.
Profile, verification and business information supplied by sellers, riders, transporters and administrators.
Location and address information needed for marketplace discovery, jurisdiction assignment, delivery and waybill services.
Order, basket, payment status, delivery, support, dispute and communication records.
Device, browser, security and service-usage records needed to operate, diagnose and protect the platform.
Documents, images and evidence that you choose or are required to upload.

Why we use it

To create and secure accounts, verify users and prevent fraud.
To provide marketplace, payment, delivery, waybill, notification and support services.
To fulfil contracts, comply with legal obligations and protect customers, sellers, riders, transporters and the platform.
To improve reliability and user experience using proportionate service analytics.
For consent-based activities where consent is the appropriate lawful basis. You may withdraw consent without affecting earlier lawful processing.

Who receives information

We disclose only what is reasonably required to verified transaction participants, jurisdictional administrators, payment processors, messaging providers, cloud and storage providers, professional advisers, regulators and law-enforcement bodies where lawful. We do not sell personal information. Administrator access is role- and jurisdiction-restricted.

International processing

Some service providers may process information outside Nigeria. Where this occurs, Zentrix uses a lawful transfer basis and appropriate safeguards required by the Nigeria Data Protection Act.

Retention and security

We retain information only for as long as needed for the stated purposes, legal, tax, accounting, fraud-prevention and dispute requirements. Retention varies by record type. We use access controls, encryption where appropriate, audit logging and other organisational and technical safeguards, but no internet service can promise absolute security.

Live delivery location

For an assigned active delivery, a participating rider may explicitly enable foreground-only location tracking. The rider sees a clear notice before granting permission; tracking does not silently run as unrelated employee monitoring and is not used for advertising.

The assigned customer may see the current position for their delivery. Sellers may see pickup-stage information where operationally necessary. LGA and State administrators see only trips in their jurisdiction, while authorised national operations personnel see national active trips. Historical access is restricted and audited.

Raw coordinates are retained for up to 30 days and deleted only after a lower-volume trip summary has been created. Tracking stops automatically when the delivery leaves its active lifecycle state. A rider may refuse device permission, but cannot perform a delivery designated for live tracking without enabling it.

Your rights

Request access to and a copy of your personal information.
Request correction, deletion or restriction where the law allows.
Delete your own customer, seller, rider or transporter account while signed in from Account → Delete account.
Object to certain processing and withdraw consent.
Request portability where applicable.
Ask for human review of a qualifying solely automated decision.
Complain to Zentrix first or lodge a complaint with the Nigeria Data Protection Commission.

Children

Zentrix Market is not intended for children who cannot lawfully consent or enter the relevant transaction. We apply age and capacity checks appropriate to the service and will remove information collected contrary to applicable law.

Requests and changes

You can delete your account while signed in from Account → Delete account. If you cannot sign in, email zentrix195@gmail.com from the address or phone number on the account. We may verify your identity before acting. We will publish material changes here and, where appropriate, notify affected users.