Start with the transaction

Open the relevant order, delivery or waybill and select its support action. Describe the outcome you want and attach clear, relevant evidence. For an account-wide issue, contact zentrix195@gmail.com.

Jurisdictional escalation

LGA Administrator: first-line review for a case in the LGA.
State Administrator or State Manager: receives a case the LGA cannot resolve.
National Operations: receives a case requiring cross-state or central operational authority.
Super Admin: final internal escalation for exceptional or platform-wide matters.

Fair handling

The assigned team may request more information, review the case timeline, contact transaction participants and record a resolution. Access is limited by role and jurisdiction. A person with a conflict of interest should not decide the case.

Urgent safety issues

For immediate threats to life, safety or property, contact the appropriate emergency or law-enforcement service first, then notify Zentrix so the account or transaction can be secured.

External remedies

Using our internal process does not remove your right to complain to the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission for privacy matters, another competent regulator, or a court.